FAQ

The minimum monthly subscription costs 20 Swiss francs. This is four 350g bags of muesli. The price includes postage and taxes.

What is the minimum order?

The minimum monthly subscription is four 350g bags. This is roughly one serving per day.

How can I pay?

By Visa or MasterCard.

How can I modify or cancel my order?

This can be done at any time. Click here to login and make changes to your subscription.

Where is my order?

All orders are tracked. Click here and enter your tracking number, which can be found it the email that was sent once your package entered the shipping process.

I am going on holiday. How can I pause my subscription?

This is nearly always possible. Click here to pause a subscription. In rare cases we may have already shipped your order. Please contact us and we will find a solution.

I have moved and would like to change my address, how can I do this?

Click here.

How can I change my e-mail address?

Click here.

I need to reset my password. How can I do this?

Click here.

Are your products gluten free?

While we do not use any ingredients containing gluten our production processes are not certified gluten free and traces of gluten are possible.

Are your products suitable suitable for people with allergies?

Our products contain nuts and are not suitable for people with nut allergies.

Are your products organic?

We use only certified organic ingredients however our products are not certified organic.