Terms and Conditions
Please read these product terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which One Earth Sàrl makes the products available to you (“Product Terms”).
Prices and VAT
When your order is delivered you may return any item and receive a full refund if you are unhappy with the price charged or for any other reason.
All prices are expressed inclusive of any VAT payable unless otherwise stated. The price of the items does not include the delivery charge which will be charged at the rate specified when you place your order.
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. When an item you have ordered is unavailable we will attempt to deliver a suitable substitute, unless you have asked us not to.
To ensure availability of all our products customers may be limited to a maximum
Your order is an offer to buy from us. A contract is only formed when we have despatched your order. At any point up until then, we may decline to supply the goods to you.
The service is available for non-commercial and domestic use only. We reserve the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns.
Delivery will be made to the address specified by you when you place your order.
We send your cereal every four weeks. You will receive an email as soon as it has been shipped. The process is automated. You do not need to do anything.
We have designed everything to fit into a standard Swiss mailbox. If you have special delivery requirements you can add these to the address details in your account.
We currently only deliver within Switzerland.
We charge nothing for postage unless your 4-weekly order is under 4 bags. In this case we charge 4 francs. There is no postal charge for trial packs.
Returns and Refunds
We’d like you to be happy with everything you purchase from One Earth Sàrl. To return a product please contact us to arrange it: email@example.com
Cancellation can be done at any time. If you decide to cancel, the last delivery processed will be the last one you receive. Login to your account to make these changes.
We accept the following payment methods: Visa, Mastercard, Paypal and Stripe.
These Product Terms shall be governed by and construed in accordance with the laws of Switzerland and any disputes will be decided only by the Swiss courts.
If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.
It is our responsibility to supply you with goods that meet your consumer rights and comply with this contract. If you have any concerns that we have not met our legal obligations, please contact us.
If you have an order query, please e-mail us at firstname.lastname@example.org.
Product ingredients and labelling
Food products are frequently reformulated, ingredients may change and manufacturers’ data may be incorrect or incomplete. We recommend that you always double check product labels.
All ingredients are organic. Our products contain nuts and are not suitable for people with nut allergies. And while our products contain no ingredients containing gluten our cereals may contain traces of gluten. Our products contain no animal products so they are suitable for both vegetarians and vegans.
These Terms and Conditions were last updated on 10 June 2020.